Contact and Support
How can we help?
Contact TEAM BLACK VIP for help with orders, payments, keys, downloads and account questions.
Support is online
Every day, 10:00 AM - 9:00 PMUsually replies within 15 minutes
Contact details
Choose the support option that works best for you.
TelegramUse the support channel selected by the store.Open support Telegram SupportSend a direct Telegram message to the support team.Open Telegram WhatsApp SupportStart a private WhatsApp conversation with the store.Open WhatsApp Telegram ChannelFollow official news, product notices and offers.Open channel Order TrackingCheck your order progress and delivery information.Track an order Reset SupportOpen the key reset page for your eligible product.Reset a key
Before contacting support
Sharing the right details helps the team find your order and respond much faster.
- Include your order or tracking ID when you have one.
- Use the same email address that was used when placing the order.
- For payment issues, keep your payment proof and transaction ID ready.
- Never share passwords, card information or one-time verification codes.
Send a detailed message
Contact Us stays available for a complete support request. This is useful when you need to add an order ID, payment reference or a longer explanation.